What to do if Translation Fails or is Incorrect?

ReadSavor’s translation functionality relies heavily on advanced Large Language Models (LLMs), such as Google Gemini and DeepSeek. We are committed to providing a smooth and accurate translation experience, but due to the complexity of the technology, occasional issues may arise. You can always visit the ReadSavor homepage to start your reading journey.

This article will explain the potential causes of these issues and guide you on how to resolve them.

1. Why Do Translation Errors Occur?

The issues encountered by the translation feature primarily fall into the following categories:

• LLM API Instability: The third-party model services we rely on may experience temporary network fluctuations or service interruptions, leading to translation request failures.
• Model Errors or Updates: The Large Language Models themselves may produce inaccurate or suboptimal results. Sometimes, model updates can also temporarily affect performance.
• Network Connectivity Issues: Your local network environment may also interfere with communication to our servers, causing the request to fail.

Our team is continuously working to minimize these issues by optimizing retry mechanisms, intelligent routing, and model selection.

2. What Should I Do When I Encounter a Translation Issue?

We recommend following these steps for troubleshooting and resolution:

Step One: Retry the Translation

The simplest and most common solution is to retry. Often, temporary API instability or network fluctuations are short-lived. You can re-select the text you need translated or click the “Retry” button in the translation sidebar (if available).

Step Two: Switch Translation Models

If you find that the translation results from a specific model are consistently unsatisfactory, you can try switching models.

1. Click the model selection or settings button on the interface.
2. Select another model from the list of available models (e.g., switch from Gemini to DeepSeek).
3. Attempt the translation again.

Different models may perform differently when handling specific languages or technical terms, and switching models can often yield better results. To understand how to use the “Refresh” button to get a new translation after switching models, please see our Translation Panel Guide.

If you have higher requirements for our translation models and features, you can check out our pricing page for more information.

3. Information Regarding Credit Deductions

We firmly believe that users should not bear the cost of translation errors. Therefore, we have designed a robust fault-tolerance mechanism:

• Most Translation Errors Do Not Deduct Credits: Our system is designed to recognize most translation failures caused by API instability or server-side issues. In these cases, your credits will not be deducted.
• What if Credits are Deducted Incorrectly?: Although we have strong protective measures, in extremely rare cases, the system might misjudge the situation, leading to incorrect credit deductions.

If you notice that a large number of credits have been incorrectly deducted, please do not hesitate to contact our support team immediately via the in-app feedback channel or by emailing support@readsavor.com. Please provide your account information and the approximate time the issue occurred in your email. We will verify the issue and correct your credits as soon as possible.

We are committed to providing you with fair and reliable service. Thank you for your understanding and support!